Customer Service Level Policy

We are committed to providing a high-quality service to all our clients.

Here is how we try our best to do this.

  • We always try to acknowledge receipt of emails and tickets within 1 working day.
  • We always try to close tickets within 1 working day where possible.
  • We always try to answer or return telephone calls promptly.
  • Our team is fanatical about their roles and always try to provide the best possible individual service and support.
  • We review our support stats regularly to ensure that we are operating efficiently and are trying our very best to provide a high quality service to our customers.
  • We respect our customers and appreciate the trust that they place in us and the business the place with us.

Our office hours are : 9am – 5pm GMT Monday to Friday and often longer hours depending on staff availability.

For further information, you should contact the our Customer Services on 01204 322922 or at

Complaints Handling

MySign Limited
James House
Unit 36 Waters Meeting Industrial Estate
Britannia Way

For further information, you should contact the our Complaints Handling 01204 322922 or at