Customer Service Level Policy

We are committed to providing a high-quality service to all our clients.

Here is how we try our best to do this.

  • We always try to acknowledge receipt of emails and tickets within 1 working day.
  • We always try to close tickets within 1 working day where possible.
  • We always try to answer or return telephone calls promptly.
  • Our team is fanatical about their roles and always try to provide the best possible individual service and support.
  • We review our support stats regularly to ensure that we are operating efficiently and are trying our very best to provide a high quality service to our customers.
  • We respect our customers and appreciate the trust that they place in us and the business the place with us.

Our office hours are : 9am – 5pm GMT Monday to Friday and often longer hours depending on staff availability.

For further information, you should contact the our Customer Services on 01204 322922 or at

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